“Please stay on the line, and a team member will be there to assist you. Your call is very important to us.”
“No it’s not,” you say out loud to the invisible torturers on the other end of the line. Most likely, you’ve added some colorful language that you wouldn’t use if you were on your grandmother’s landline.
As your phone screen shows the minutes accumulating on the elapsed time of your call, you begin to sweat and wonder what a true mental breakdown feels like.
Customer service is usually an oxymoron. In the pandemic/post-pandemic world we live in where opportunities are many and workers are few, it’s almost become non-existent.
And don’t get me started on the automatic chat features in the customer service portals of websites. You know the ones: where you type in your issue, only to receive three possible solutions that have literally nothing to do with your problem.
For the most part, customer service is dog water.
When we talk about comparing two of the biggest crypto marketplaces, we can easily dissect fees, user experience, and features.
But what happens when you need help with your transactions? What happens when you get locked out of your account? What’s it like when you see something you don’t quite understand?
In those cases, the only thing that matters is customer service. So let’s take a look at Coinbase and Binance and see how important our calls of distress really are to those companies..
If You Need Me, Call Me (Unless You’re With Binance)
I realize I break some stereotypes. I’m a millennial. But when I have problems with online banking, I tend to want to talk to someone on the phone.
I know, right? I also remember the wheel being invented. It was a crazy time.
If you Google “Coinbase Customer Service,” the screen populates with a physical number to call.
I really liked that.
It might not move your needle, but I like the security of ten digits when something wonky happens to my wallet.
By the way, it’s 1 (888) 908-7930 (for the rest of my fellow cavemen and cavewomen).
Binance, on the other hand, doesn’t seem to provide a customer service number. But Binance does offer a support chat feature.
Now remember, just because Coinbase maintains a number doesn’t mean it’ll offer a quick resolution. Sometimes online chat features annihilate the phone.
I’m New Here. Where Do I Go?
Here’s something else for you to consider: Coinbase appeals more to beginners. The interface aims at user-friendliness and appears to knock its effort out of the park.
Thinking along those lines, better user-friendliness most likely means fewer customer service needs.
For instance, I know my way around a Wal-Mart pretty well because everything makes sense in Wal-Mart’s layout. But put me in a Whole Foods, and I need a map, flashing signs, and maybe even a priest. I find the layout rather difficult.
Your Whole Foods experience may vary–and no judgment here if that’s the case.
But this may be something to consider as you compare Binance with Coinbase.
While We’re Keeping Score…
Since we’re only comparing customer service experiences, we have to factor in Binance’s overall customer satisfaction score.
And that’s what we’re here to talk about, right?
Binance comes in with an “average” customer service experience rating while Coinbase takes the cake with an “excellent” one. These ratings come directly from user experiences, not editorial opinions.
Who You Gonna Call? (Hopefully You Don’t Have To Call Anyone)
So there you have it. Knowing where to go when things go wrong is a big deal. Everything is perfect until it isn’t.
And with crypto transactions, security and stability seem to be the premium true currency. So keep diving in, but when things get a little over your head, remember where the life preservers are.
And if you’re feeling lucky, take a look at my pre-hack article on Axie Infinity and play-to-earn crypto. Check out how they were recently hacked, as well.
And lastly, if all this customer service stuff makes you feel a little uptight, loosen up with my article about booze in the metaverse.